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Customization

OEM/ODM CUSTOMIZED PROCESS

The full chain collaborative system centered on customer needs not only ensures the production efficiency of contract factories, but also meets customers' core demands for "customization, high quality, and high reliability"

Need Assessment
Specification Confirmation, Contract Signing
Sample Development
Material Preparation
Order Production
Finished Product Inspection
Technical Support
01020304050607

01 Need Assessment

  • Demand information collection

    Customers provide core requirements, including product specifications, dimensions, materials, and performance indicators; Capacity requirements, first batch, monthly average, peak capacity; Quality standards, industry certifications such as ISO, and internal customer standards; Delivery cycle: First delivery time and subsequent supply frequency; Special requirements such as appearance design, packaging customization, intellectual property ownership, and confidentiality agreements.

  • Feasibility assessment

    Internal review: Organize R&D, production, procurement, and quality inspection teams to assess the feasibility of requirements—— Technical feasibility: Can the existing production line meet the process requirements; Is it necessary to add new equipment; Transform the process. Supply chain matching: whether raw materials can be purchased stably, such as whether there are qualified suppliers for special materials, and whether the procurement cycle meets delivery requirements; Cost estimation: Based on raw materials, labor, energy consumption, equipment depreciation, etc., preliminarily calculate the unit cost.

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02 Specification Confirmation, Contract Signing

  • Core terms of the contract

    Product standards: Detailed technical agreements are attached to clarify the criteria for determining "qualified products"; Production and delivery: agree on the production batch plan, delivery location, logistics method, and penalty clauses for delayed delivery; Quality responsibility: clarify the warranty period, return and exchange process for quality issues, and the responsibility for rework/redo; Intellectual property rights: agree on the ownership of product design; Confidentiality clause: For sensitive information such as customer needs, product design, and production data, the confidentiality period and accountability for leaks shall be clearly defined.

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03 Sample Development

  • Sample making

    OEM manufacturers produce samples according to technical agreements: prioritize the use of mass-produced raw materials and production lines of the same type to ensure consistency between samples and bulk products; Synchronize output of 'Sample Report': including production parameters and testing data.

  • Customer confirmation and iteration

    Customers can conduct testing on samples to verify whether their appearance, size, and performance meet the standards. They can commission a third-party testing agency to issue a report; Feedback modification suggestion: If the sample does not meet the standard (such as "surface scratches exceeding the standard" or "performance test not passing"), the OEM manufacturer needs to analyze the reasons. After adjustment, a second sample should be made until the customer signs the "Sample Confirmation Letter".

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04 Material Preparation

  • Supply chain preparation

    Raw material procurement: place orders with qualified suppliers based on the BOM list (Bill of Materials), require material certification, quality inspection reports, and conduct incoming inspections;

  • Production plan formulation

    Production schedule: Based on customer delivery cycles, develop detailed production schedules and coordinate production lines, equipment, and personnel simultaneously; Process document solidification: Output the "Production Operation Manual" to clarify the operating standards and quality inspection nodes for each process.

Production-preparation-and-scheduling

05 Order Production

  • Production execution

    Start production according to the production schedule: first piece confirmation to ensure compliance with sample standards; Flexible adjustment: if the customer temporarily adjusts the order, it is necessary to evaluate the impact on the existing scheduling, and adjust the production plan after signing a supplementary agreement.

  • Whole process quality control

    Process inspection: Quality inspectors conduct inspections every 2 hours, record key parameters, and immediately adjust any deviations found; Exception handling: If there are batch defects, initiate the "Quality Exception Handling Process" - pause production → analyze the cause → develop corrective measures → verify the effectiveness of the measures → restart production; Data traceability: Record the production data of each batch of products through the PLM system to achieve "one piece, one code" traceability.

Order-Production

06 Finished Product Inspection

  • Full inspection/sampling inspection of finished products

    According to acceptable quality standards: Provide a 'Finished Product Inspection Report': including inspection results for appearance, performance, packaging, etc

  • Packaging and Logistics

    Packaging according to customer requirements: such as customized brand identification, moisture-proof/anti-static packaging; Logistics tracking: Select the logistics method specified by the customer, synchronize the logistics tracking number, and ensure that the customer can track in real time; When delivering, the customer needs to sign the 'Receipt Confirmation Form' to confirm that there are no abnormalities in the quantity and appearance.

Finished-product-inspection-and-delivery

07 Technical Support

  • After sales response

    Set up a dedicated after-sales contact person to respond to customer feedback within 7 * 24 hours; Quality problem handling: If it is indeed a production problem, provide a solution within 48 hours, analyze the root cause, and output a Corrective and Preventive Action Report to avoid recurrence.

  • Process optimization

    Regularly review with customers and adjust production plans based on feedback; Data precipitation: Input customer requirements, sample standards, production parameters, etc. into the system to form a "customer exclusive database", improving the efficiency of subsequent customization

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